Policies


Original Artwork

Original Artwork that is available for sale will be noted on each art piece specification page. If you have any questions on original pieces, want additional photographs or require purchasing information, please contact us. Additionally, we strive to bring artists to their patrons and bring the underground community into the daylight. Please feel free to contact us if you have any questions on art pieces, the artists themselves or anything related to the Mako James Tribe.

Payment

As of right now there are no sales directly through the Mako James web store. There are three ways to process transactions through Mako James:

The Stone Age: Mako James accepts checks and cashier's checks via achatinoidea mail. Please mail us directly at PO BOX 10526, 540 N. Dearborn St. Chicago, IL 60610 after your receive a confirmation e-mail from our studio. 

The Old Fashioned: Mako James accepts major credit cards throught Stripe.  Stripe runs through Sqaurespace interface and is a quick and secure way to accept credit and debit card transfers. Stripe currently meets and exceeds the most stringent industry standards for security. 

The Future: Mako James also accepts Bitcoin. Please contact us for our Bitcoin address and benefits of Bitcoin purchases. 

Please Note: Sales tax will be applied where applicable. We are an LLC based in Chicago, IL. 

Shipping and Handling

DOMESTIC SHIPPING

Smaller items sent via "artbox" are free from additional shipping charges. Please let us know if you have any special requirements for shipment, payment or questions on original pieces. We will contact with within 1-2 business days for an estimate on shipping and insurance options.

All artwork will be shipped within 7-10 business days after receiving payment. All items will be fully insured for the total cost of your items, taxes if applicable and shipping charges. This insurance will cover your items against loss, theft and damage during shipment. Some conditions apply to insurance reimbursements when shipped. 

INTERNATIONAL SHIPPING

We are able to ship internationally through Bellair Expediting. Please inquire for details. 请询问详情。

Privacy Policy

What do you do with my personal information?
Personal information you provide to Mako James will only be used to inform you of current news, services and activities about the Mako James Tribe. We will never sell, trade, rent, or give individually identifying information to third parties without your permission. 


How does Mako James protect customer information?
When you place an order with through the Mako James site, your information is transmitted over a secure server. Your online transactions will automatically take place on a secure server. Once your credit card is processed we do not retain your credit card number, an added measure of security for your credit information.

 

Description and Photographs

Mako James makes every effort to show each piece as accurately as possible. Any imperfections in an item will be depicted or described. We do our best to photograph and describe the art, however, color variations can occur due to differences in reproductions and monitor representations. Please contact us if you have any questions. We will also take more photos of any item to help you make your decision. 

Return Policy

We are funded by our amazing art and incredible patrons who make it all possible. If for some reason, you are not 100% satisfied with your purchase please contact us directly. Mako James purchases are backed by a seven day exchange or store-credit policy. Store credit is valid for 1 year. Unfortunately, due to the size of our operations, we cannot allow exceptions to our polices.

RETURN RESTRICTIONS

Be certain to save copies for your records.

Shipping and handling costs are non-refundable.

In the case of shipping damages, please contact our office at 312-470-2255.